Why is it the little people always gets the shaft……. We should all be walking around with our hands around our ankles and be like “Kevin Bacon in Animal House” asking for more
When dealing with the Utility Companies
I know you all have had disagreements concerning bills and not getting satisfaction when trying to deal with “Big Faceless Companies”.. This time for me is CL &P (Connecticut Light and Power)…and I guess they do have the power. I have always been anal about paying my bills early. So when I got a letter from CL & P stating
” Dear Valued Customer”
I knew something wrong…..Evidently they did not receive payment for my previous monthly Electric bill…. Something has to be wrong.. I first go to my check book to make sure that I did write a check…yes I did..then go to my Online Banking…..Nada….. now a little backtracking. The due date for the bill is on the 8th of every month… I send in payment no later than somewhere the 28 of the previous one to give enough leeway….. Now they are asking for that month and the next… I’m cool with that so I go to my bank and start to do a stop payment which takes 3 business days. I wait the obligatory time and then send in the new payment. Sometime the next following week I see my new payment debited to my checking account… but wait a minute I also see the original check being debited and credited to it also…. okay not thinking to deep and just forgetting about this until I get this letter from them
Dear My Name,
Your payment in the amount of $122.57 has been returned, unpaid, by your bank.
Since your bank didn’t honor the payment, we have debited your account for this amount as well as a $22.00 returned payment fee.
If you would like to know why your payment wasn’t honored, we encourage you to contact your bank.
Then it goes on …blah blah…phone # to call…”All that is running through my head is WTF…..now I have to get all my info ie cancelled check #’s and call them in the morning… which I did.
This is how it went… after either entering my account or speaking my choice that I hoped was correct …of course put on that …… all blah..blah busy….please hold until the next whomever is available… Okay enough with the “Elevator Music”….. I may be old but I am not dead….. Thank God a reprieve a breathing person…..
I started explaining the problem and what happened……. Of course the conversation went with me being in the wrong and should have called to see what was up….. hmmmmm even though this has been over 3 weeks past the due date……. NOW I am getting my dander up and tried to explain my side again falling on deaf ears…. Okay to myself “Ken you know you are not going to get any satisfaction with this..what to do…..play the IRATE CUSTOMER and start YELLING….. which I did when the person on the other end started coming back at me…. I slammed the phone down and hung up on her…… but then just started laughing loud enough to make my co-workers to ask what was the matter…. explained I knew I was not going to get any satisfaction and so hanging up was my only satisfaction…..Of course being the trained Lemming just followed the lead and paid the extra amount…
Definitely it is how I feel…..do what you are told…because “Big Brother” definitely has us by the shorties….ouch……AND PLEASE DO NOT TELL ME TO CALL OR WRITE MY CONGRESS PERSON……..Ther’re all in somebody’s pocket…..
Only thing that will make me smile now is thinking of Monty Python
Have a nice day…except you Corporate and Political Scumbags